When you purchase a download, you will be sent an email
confirming your order. It has two links:
One to view your order
One to access your download (once payment is processed, usually done immediately)
Alternatively log in to your account and click on DOWNLOADS where all successful purchases are shown for you to download to your device.
You can log in to your account either at the top of home page or at the bottom:
Once you have logged in you will see a DOWNLOADS button. Click here to download your video.
Our downloads are in .mkv or .mp4
MKV offers a similar standard of quality to MP4 while being smaller in size, and therefor quicker to download
When your download is complete please check the file format is displayed by your device as .mkv or .mp4
If this is not the case, you can overwrite the file name to enable your device to recognise the file as a video e.g. 1204.mkv
APPLE DEVICE USERS
If you are using an i-Device to download and view our videos, please be aware:
Apple ONLY allow .mp4 downloads via iTunes, as a result you will NOT be able to use Safari to download your purchase. You will need to install an alternative browser, for example Firefox. You will also need to use a player such as VLC to view your download.
Please be aware, this is due to Apple’s operating parameters. It is NOT our website or software that causes this inconvenience.